FREQUENTLY ASKED QUESTIONS

Groove-Vault is a subscription-based music channel platform. It lets you create named music channels, add up to 8 MP4 audio or video tracks per channel, organize and shuffle your music, and share your channels with anyone via a unique link — no login required for listeners.

Click the "Sign Up Free" button on the Groove-Vault homepage. Enter your display name, email address, and a password (minimum 8 characters). You'll receive a verification email — click the link inside to verify your address, then choose your subscription plan to get started.

Yes. Email verification is required to activate your account and access channel creation features. Check your inbox (and spam folder) after registration. If you didn't receive the email, contact us at support@groove-vault.com.

Yes. The free Fan account lets you listen to any public channel and support artists directly. Fan Club ($1.99/month) adds follows, favourite songs and channels, a personal playlist, Vault Drop updates and share links. Creating and managing your own channels requires an artist plan (Groove Starter, Pro or Pro+).

Groove-Vault works in any modern web browser (Chrome, Firefox, Safari, Edge) on desktop or mobile. We also offer a mobile app for Android (available on Google Play) and iOS (available on the Apple App Store), giving you the full Groove-Vault experience on your phone or tablet.

We offer five plans. Fan (free): listen to public channels and support artists. Fan Club ($1.99/month): follows, favourites, playlist, Vault Drops and share links. Groove Starter ($7.99/month or $79/year): 3 channels, 8 songs each, 2 public, artist profile and basic listening statistics. Groove Pro ($9.99/month or $118.88/year): 7 channels, 5 public, Support This Artist, artist QR code, listens and follower statistics. Groove Pro+ ($149/year, annual only): unlimited channels and public channels, custom QR codes, and top-performing song and channel statistics. Paid subscribers find their support address in the account menu once signed in.

Subscriptions are processed securely through PayPal. You can pay with your PayPal balance, a linked bank account, or any major credit or debit card via PayPal's checkout. Groove-Vault does not store your payment card details.

No. GrooveVault subscriptions are one-time payments for a fixed term — 1 month for monthly plans, or 1 year for annual plans (Groove Pro+ is annual only). You are never charged automatically. When your subscription expires, you'll be asked to choose a plan and pay again to keep creating, managing, and playing your channels. Your channels are kept while you renew.

You can cancel your subscription at any time from your account settings page, or by emailing support@groove-vault.com. Cancellation takes effect at the end of your current billing period — you'll keep access to all features until then. We do not offer partial-period refunds.

Yes. You can change your plan at any time from your account settings. Upgrades take effect immediately. Downgrades take effect at the start of your next billing period.

We do not offer refunds for subscription fees already paid, except where required by applicable law. If you believe you were charged in error, contact us at support@groove-vault.com within 7 days of the charge and we'll review your case.

If a payment fails, we'll notify you by email and give you a grace period to update your payment information. If payment is not resolved within the grace period, your account will be downgraded to a limited state, and channel creation may be paused until payment is restored.

Groove Starter plan users can create up to 3 channels (2 public). Groove Pro plan users can create up to 7 channels (5 public). Groove Pro+ plan users can create unlimited channels, all of which may be public.

Each channel can hold a maximum of 8 songs. The "Add Track" button will be hidden once you reach 8 songs. To add more, you would need to remove an existing one first.

From your Dashboard, click the "New Channel" button. Give your channel a name, choose an emoji icon, and select a background color gradient. Click Save — your channel is ready! Then open the channel and click "Add Track" to start building your playlist.

From your Dashboard, click the edit (pencil) icon on a channel card, or click the "Edit" button on the channel detail page. Make your changes and click Save.

Click the delete (trash) icon on a channel card from your Dashboard, or click "Delete" on the channel detail page. You'll be asked to confirm before the channel is permanently removed. Deleted channels cannot be recovered.

Yes! On the channel detail page, reorder tracks using the up/down controls on each track row to arrange them in any sequence you like.

Groove-Vault supports MP4 (.mp4) files only. This includes both audio-only MP4 files and video MP4 files. The platform plays the audio content of any valid MP4 file.

Open your channel and click "Add Track." You have two options: (1) paste a direct MP4 link (URL) — enter the URL and track title, then click Add Track; or (2) upload a local MP4 file — drag and drop your file into the upload zone or click to browse your files.

Yes. Individual tracks cannot exceed 10 minutes (600 seconds) in duration. If you upload or link a file that is longer than 10 minutes, you'll receive an error message, and the track will not be added. This limit helps ensure a great playback experience for all users.

This can happen if: (1) the URL does not point directly to an MP4 file; (2) the file server blocks cross-origin requests (CORS); or (3) the URL has expired or is no longer accessible. Make sure the URL ends in .mp4 and is a direct download link rather than a streaming page URL.

No. Tracks from Spotify, Apple Music, YouTube, or other streaming platforms cannot be uploaded or linked on Groove-Vault. These services' content is licensed and cannot be redistributed. Only MP4 files that you own or have a license to share may be added.

On the channel detail page, click the X (trash) button on the right side of any track row to remove it. Removed tracks cannot be recovered.

Click the "Play" button on any channel card from your Dashboard, or click "Play" on the channel detail page. The music player will appear at the bottom of the screen and begin playing the first track.

Click the Shuffle button (the crossed arrows icon) in the player bar or on the channel detail page to toggle shuffle on or off. When shuffle is on, tracks will play in a randomized order. The shuffle order is reset each time you toggle shuffle on.

Click the Repeat button (the circular arrows icon) in the player bar to toggle repeat on or off. When repeat is on, the current track will loop continuously until you toggle repeat off or skip to another track.

Yes. Use the skip forward and skip backward buttons in the player bar. Clicking skip backward within the first 3 seconds of a track goes to the previous track. Clicking it after 3 seconds restarts the current track.

Yes. Click anywhere on the progress bar in the player to jump to that position in the track.

If a track's duration is detected at playback time to exceed 10 minutes, it will be automatically skipped and you'll see a notification. This can happen if the duration check at upload time was not available (e.g., due to CORS restrictions on the URL).

Click the "Share" button on any channel card or channel detail page. A modal will appear with your unique channel link. Click "Copy Link" to copy it to your clipboard, or use the buttons to share directly via X (Twitter), WhatsApp, or email.

Yes! Anyone with your channel link can listen to your channel — no account or subscription required. They can play the full channel and toggle shuffle from the shared view. This is a great way to share your music with friends and family.

Currently, all channels are accessible to anyone who has your shareable link. If you do not share the link, your channel is effectively private. A fully private/unlisted channel feature may be added in a future update.

Listeners see your channel name, emoji, track count, and the full track list with track titles and durations. They can play the channel, shuffle it, and click individual tracks to play them directly.

Yes! Groove-Vault is available as a mobile app for Android (Google Play Store) and iOS (Apple App Store). The mobile app gives you the full Groove-Vault experience on your phone, including channel management, the music player, and channel sharing.

The Groove-Vault Android app supports Android 10.0 and above (API Level 29+). This covers most Android phones and tablets released in 2019 and later, including TracFone Android devices.

The Groove-Vault iOS app supports iOS 16.0 and above. This includes iPhone 8 and later models.

Yes, if your TracFone runs Android and has the Google Play Store, you can download the Groove-Vault app directly from the Play Store.

The mobile app stores your channel data locally on your device. You can view your channels offline. However, playing tracks requires an internet connection to stream the MP4 files (unless you have cached them on the device in a future Pro feature).

On the login screen, click "Forgot Password" and enter your registered email address. You'll receive a password reset link by email. If you don't receive it within a few minutes, check your spam folder or contact support@groove-vault.com.

To delete your account and all associated data, email support@groove-vault.com with the subject line "Account Deletion Request" from your registered email address. We will process your request within 30 days. Note that account deletion is permanent and cannot be reversed.

If you suspect unauthorized access, change your password immediately from your account settings and contact support@groove-vault.com right away. We recommend also changing your password on any other services where you used the same password.

You may create only one account per person. Creating multiple accounts to circumvent plan limits or suspensions violates our Terms of Service and may result in all associated accounts being terminated.

Email us at support@groove-vault.com for general support questions. For legal and privacy matters, email legal@groove-vault.com. We aim to respond to all inquiries within 1–2 business days.

Email legal@groove-vault.com with the subject line "DMCA Notice" or "Content Report." Include the channel link, a description of the issue, and your contact information. We review all reports and will respond within 5 business days.

All legal documents are available on our website at https://groove-vault.com. You can also request copies by emailing legal@groove-vault.com.